Best practices for [email protected] mailbox and network abuse complaint handling?

Al Iverson aliversonchicagolists at
Sat May 12 15:01:52 UTC 2007

On 5/11/07, Suresh Ramasubramanian <ops.lists at> wrote:

> > Probably 98% of the mailbox is from are spammers who've harvested or
> > randomly targeted [email protected] addresses for male enhancement, maybe 1.99%
> So?  A little filtering should handle a lot of that, procmail even.
> At least to file the obvious crap into a different folder that can be
> looked at and blown away

I've had good luck using Spamhaus's ZEN blacklist to filter mail
inbound to our abuse desk. Tagging and manually reviewing all messages
for a month before enabling it as a true filter showed me that the
risk of dropping legitimate email on the floor seemed to be nil.

My experience:

Al Iverson
Al Iverson on Spam and Deliverabilty, see
News, stats, info, and commentary on blacklists:
My personal website:   --   Chicago, IL, USA

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