Best practices for [email protected] mailbox and network abuse complaint handling?
aliversonchicagolists at gmail.com
Sat May 12 15:01:52 UTC 2007
On 5/11/07, Suresh Ramasubramanian <ops.lists at gmail.com> wrote:
> > Probably 98% of the mailbox is from are spammers who've harvested or
> > randomly targeted [email protected] addresses for male enhancement, maybe 1.99%
> So? A little filtering should handle a lot of that, procmail even.
> At least to file the obvious crap into a different folder that can be
> looked at and blown away
I've had good luck using Spamhaus's ZEN blacklist to filter mail
inbound to our abuse desk. Tagging and manually reviewing all messages
for a month before enabling it as a true filter showed me that the
risk of dropping legitimate email on the floor seemed to be nil.
My experience: http://tinyurl.com/3a4xdu
Al Iverson on Spam and Deliverabilty, see http://www.spamresource.com
News, stats, info, and commentary on blacklists: http://www.dnsbl.com
My personal website: http://www.aliverson.com -- Chicago, IL, USA
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