Best practices for [email protected] mailbox and network abuse complaint handling?

william(at) william at
Sat May 12 03:52:53 UTC 2007

On Fri, 12 May 2007, John Levine wrote:

>> The issue I see with most of the options (, spamcop, etc)  is
> Hey, leave out of this, please.  It's just a database of
> contact addresses.
> You might want to take a look at Abacus from
> It's a ticketing package specifically designed for abuse desks.  You
> still have to run your own abuse desk, but it does a lot of the grunt
> work for you.

I think he was asking about reporting abuse and not handling
abuse desk complaints.

Personally I generally report non-spam complaints to same abuse
designated mailbox (it is abuse after all) but also CC data from
abuse contacts from ASN whois.

William Leibzon
Elan Networks
william at

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