Best practices for [email protected] mailbox and network abuse complaint handling?

John Levine johnl at iecc.com
Sat May 12 02:18:35 UTC 2007


>The issue I see with most of the options (abuse.net, spamcop, etc)  is

Hey, leave abuse.net out of this, please.  It's just a database of
contact addresses.

You might want to take a look at Abacus from word-to-the-wise.com.
It's a ticketing package specifically designed for abuse desks.  You
still have to run your own abuse desk, but it does a lot of the grunt
work for you.

Regards,
John Levine, johnl at iecc.com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor
"More Wiener schnitzel, please", said Tom, revealingly.




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