Best practices for [email protected] mailbox and network abuse complaint handling?

John Levine johnl at
Sat May 12 02:18:35 UTC 2007

>The issue I see with most of the options (, spamcop, etc)  is

Hey, leave out of this, please.  It's just a database of
contact addresses.

You might want to take a look at Abacus from
It's a ticketing package specifically designed for abuse desks.  You
still have to run your own abuse desk, but it does a lot of the grunt
work for you.

John Levine, johnl at, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be,, ex-Mayor
"More Wiener schnitzel, please", said Tom, revealingly.

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