Best practices for [email protected] mailbox and network abuse complaint handling?
johnl at iecc.com
Sat May 12 02:18:35 UTC 2007
>The issue I see with most of the options (abuse.net, spamcop, etc) is
Hey, leave abuse.net out of this, please. It's just a database of
You might want to take a look at Abacus from word-to-the-wise.com.
It's a ticketing package specifically designed for abuse desks. You
still have to run your own abuse desk, but it does a lot of the grunt
work for you.
John Levine, johnl at iecc.com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor
"More Wiener schnitzel, please", said Tom, revealingly.
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