ISP CALEA compliance

Thu May 10 20:00:36 UTC 2007

On Thu, 10 May 2007, William Allen Simpson wrote:

> Follow the usual best practices, and you may save time and money.
>
> 1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always,
> ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup.
> I'd recommend 3 days, but operational requirements vary.

Assuming you're actually serious, how do you deal with customers who 
dispute usage one or more months ago (when they get their bill)?

We keep summarized radius detail for a considerable time, and its not 
unusual to have to pull up several months worth to quell a customer 
initiated billing dispute.

----------------------------------------------------------------------
  Jon Lewis                   |  I route
  Senior Network Engineer     |  therefore you are
  Atlantic Net                |
_________ http://www.lewis.org/~jlewis/pgp for PGP public key_________