SaidCom disconnected by Level 3 (former Telcove property)
gerry at tape.net
Fri Mar 16 02:20:11 UTC 2007
On Mar 15, 2007, at 8:25 PM, Jon Lewis wrote:
> On Wed, 14 Mar 2007, Frank Bulk wrote:
>> Is this a normal thing for Level 3 to do, cut off small, responsive
> Even from that one-sided account, I have serious problems with:
> Siwert said the Colorado-based Level 3 "cited several Internet
> abuses" by SaidCom customers as the reason for the shutdown,
> spam problems. "Some customers abuse the system", but when that
> happens, SaidCom contacts the authorities, said Siwert.
> When we have a customer spamming, we don't call the police. We
> either talk to, ACL, or shut off the customer. The above suggests
> to me that SaidCom had spam issues that they were either unable or
> unwilling to remedy themselves.
ACL's are your friends with non-responsive customers. ;-), But maybe
SaidCom did not know better.
How many Abuse tickets had they received from TelCove/(3) over what
I may be way off base here: Only knowing the "facts" presented in the
above article, the "Abuse" complaints may have also included DMCA
complaints, which, if not responded to in a timely manner, could also
have resulted in liability for (3).* As per the quote above, the
abuses included spam, he did not say they "were exclusively spam".
*I am not a lawyer, nor do I play one on TV.
Just reading between the lines here...
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