24x7 Support Strategies

Thu Jun 14 22:38:27 UTC 2007

--------------- jabley at ca.afilias.info wrote:-----------------
From: Joe Abley <jabley at ca.afilias.info>
On 14-Jun-2007, at 02:32, Sam Stickland wrote:

> Does anyone have any CCIE (or equivalent technical ability) staff  
> on a 24x7 shift? What about CCIE level staff on an on-call rota  
> with a garanteed response time? How about CCNP?

Does anybody actually put any stock in the presence or absence of  
vendor certifications on a resume when judging the capabilities of an  
engineer?

There's no correlation between certification and capability, in my  
experience.
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The issue I've found is many times I am being hired by folks that don't know IP networking very well and don't know any other way to evaluate a person's ability WRT IP networking than requiring certs of one type or another.  Or trust the confidence I express when answering the questions they do ask.  One day, hopefully, someone will ask me in an interview good technical questions that I can answer in a proper manner and then they'll let me telecommute for most of the year...  ;-)
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--- bobf at studentsonly.com wrote:

From: "Farrell,Bob" <bobf at studentsonly.com>
You would if you knew how hard the tests were. ( not counting Microsoft of course)
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I would what?  You don't make sense.

scott