24x7 Support Strategies
Scott Weeks
surfer at mauigateway.com
Thu Jun 14 21:17:21 UTC 2007
--------------- jabley at ca.afilias.info wrote:-----------------
From: Joe Abley <jabley at ca.afilias.info>
On 14-Jun-2007, at 02:32, Sam Stickland wrote:
> Does anyone have any CCIE (or equivalent technical ability) staff
> on a 24x7 shift? What about CCIE level staff on an on-call rota
> with a garanteed response time? How about CCNP?
Does anybody actually put any stock in the presence or absence of
vendor certifications on a resume when judging the capabilities of an
engineer?
There's no correlation between certification and capability, in my
experience.
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The issue I've found is many times I am being hired by folks that don't know IP networking very well and don't know any other way to evaluate a person's ability WRT IP networking than requiring certs of one type or another. Or trust the confidence I express when answering the questions they do ask. One day, hopefully, someone will ask me in an interview good technical questions that I can answer in a proper manner and then they'll let me telecommute for most of the year... ;-)
scott
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