24x7 Support Strategies

Thu Jun 14 11:40:40 UTC 2007

On 14-Jun-2007, at 02:32, Sam Stickland wrote:

> Does anyone have any CCIE (or equivalent technical ability) staff  
> on a 24x7 shift? What about CCIE level staff on an on-call rota  
> with a garanteed response time? How about CCNP?

Does anybody actually put any stock in the presence or absence of  
vendor certifications on a resume when judging the capabilities of an  
engineer?

There's no correlation between certification and capability, in my  
experience.

Joe