FBI tells the public to call their ISP for help
toasty at dragondata.com
Fri Jun 15 20:23:27 UTC 2007
On Jun 15, 2007, at 3:06 PM, Florian Weimer wrote:
> Most users don't buy their software from Microsoft, either. It's
> preinstalled on their PC, and Microsoft disclaims any support.
That is mostly true, except in the case of security issues - which is
what I believe this thread is somehow still talking about.
Microsoft gives no-charge phone support to all Windows users,
regardless of where you received your license, if it's a security
related problem. Viruses, spyware, intrusions, etc. Call 1-866-
PCSAFETY in the US/Canada, or you can click at link at http://
support.microsoft.com/security to get information for other countries.
I've never tried it, but I've heard that they've been surprisingly
helpful, even in cases where it was obviously not Microsoft's fault
(directly, anyway). I'm not 100% positive that their policy
explicitly allows OEM license holders to use that number, but from
those I've talked to that have used it - they don't ask for any
license information at all. After they've verified it fits their
definition of a security problem, you're handed over to a tech to
help you clean it up.
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