24x7 Support Strategies

Leigh Porter leigh.porter at ukbroadband.com
Thu Jun 14 11:58:13 UTC 2007


I find that within 15 mins of any interview I have accurately judged the 
technical competence of most candidates...


Sam Stickland wrote:
>
> Joe Abley wrote:
>>
>> On 14-Jun-2007, at 02:32, Sam Stickland wrote:
>>
>>> Does anyone have any CCIE (or equivalent technical ability) staff on 
>>> a 24x7 shift? What about CCIE level staff on an on-call rota with a 
>>> garanteed response time? How about CCNP?
>>
>> Does anybody actually put any stock in the presence or absence of 
>> vendor certifications on a resume when judging the capabilities of an 
>> engineer?
>>
>> There's no correlation between certification and capability, in my 
>> experience.
> I fully agree with you Joe, but I needed to quantify the level of 
> technical expertise somehow. I think most people have some kind of a 
> feel for what level we are talking about if we say "equivalent 
> techincal ability to CCIE", even if there are CCIEs out there who are 
> useless ;)
>
> S



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