24x7 Support Strategies

Sam Stickland sam_mailinglists at spacething.org
Thu Jun 14 11:48:40 UTC 2007

Joe Abley wrote:
> On 14-Jun-2007, at 02:32, Sam Stickland wrote:
>> Does anyone have any CCIE (or equivalent technical ability) staff on 
>> a 24x7 shift? What about CCIE level staff on an on-call rota with a 
>> garanteed response time? How about CCNP?
> Does anybody actually put any stock in the presence or absence of 
> vendor certifications on a resume when judging the capabilities of an 
> engineer?
> There's no correlation between certification and capability, in my 
> experience.
I fully agree with you Joe, but I needed to quantify the level of 
technical expertise somehow. I think most people have some kind of a 
feel for what level we are talking about if we say "equivalent techincal 
ability to CCIE", even if there are CCIEs out there who are useless ;)


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