24x7 Support Strategies

Joe Abley jabley at ca.afilias.info
Thu Jun 14 11:40:40 UTC 2007


On 14-Jun-2007, at 02:32, Sam Stickland wrote:

> Does anyone have any CCIE (or equivalent technical ability) staff  
> on a 24x7 shift? What about CCIE level staff on an on-call rota  
> with a garanteed response time? How about CCNP?

Does anybody actually put any stock in the presence or absence of  
vendor certifications on a resume when judging the capabilities of an  
engineer?

There's no correlation between certification and capability, in my  
experience.


Joe




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