decline of customer service
Brian Johnson
bjohnson at drtel.com
Tue Sep 26 21:35:17 UTC 2006
> -----Original Message-----
> From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu] On
> Behalf Of Philip Lavine
> Sent: Monday, September 25, 2006 11:50 PM
> To: nanog
> Subject: decline of customer service
>
>
> Times have changed,
>
> My experience has been recently that ISP's and ASP's have
> dramatically malnourished their first level support staff
> which in turn has created a resentful and lazy second teir. I
> am sick of the "It must be your network/cabling/CPE" attitude
> that I am getting from some teir 1 ISP's. I sick of replacing
> CSU's and checking extended demarcs while some clown in the
> POP is re-seating cards in the mux.
>
> Moreover stop accusing my network of latency issues. I ran
> the packet capture 100 times and the client is still send a
> FIN. The reason your application is slow is because your
> programmers think sockets are something you plug a can opener into.
>
> Finally, YOU are my vendor. I pay you money for exceptional service.
>
> Thank you for your time.
>
Uh.... OK.
Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP?
:-P
Brian
More information about the NANOG
mailing list