decline of customer service

Brian Johnson bjohnson at
Tue Sep 26 21:35:17 UTC 2006


> -----Original Message-----
> From: owner-nanog at [mailto:owner-nanog at] On 
> Behalf Of Philip Lavine
> Sent: Monday, September 25, 2006 11:50 PM
> To: nanog
> Subject: decline of customer service
> Times have changed,
> My experience has been recently that ISP's and ASP's have 
> dramatically malnourished their first level support staff 
> which in turn has created a resentful and lazy second teir. I 
> am sick of the "It must be your network/cabling/CPE" attitude 
> that I am getting from some teir 1 ISP's. I sick of replacing 
> CSU's and checking extended demarcs while some clown in the 
> POP is re-seating cards in the mux.
> Moreover stop accusing my network of latency issues. I ran 
> the packet capture 100 times and the client is still send a 
> FIN. The reason your application is slow is because your 
> programmers think sockets are something you plug a can opener into.
> Finally, YOU are my vendor. I pay you money for exceptional service.
> Thank you for your time.

Uh.... OK.

Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP?



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