Network Connectivity... Dealing with Providers

J. Oquendo sil at
Wed Nov 15 16:53:53 UTC 2006

Semi off-topic... I have a client using an unnamed provider right now. 
My throughput to my client is horrible, their connection is horrible, 
their provider swears its not them... I can traceroute and ping till I'm 
blue in the face and show data to the provider (who thinks packet loss 
is not that big of a deal) but it seems to be getting me nowhere... What 
steps, methods, and or tools has anyone else used for monitoring 
connectivity. I have 3 ways of connecting to my client via Verio, 
Level3, and GBLX I plan to test all of my locations. Sometimes one of my 
connections gets stuck but the others work, other times all my 
connections fail... I segmented it to one of 3 routers in my clients 
path but I want to be fair to their provider so I'm looking to do some 
UNBIASED testing. So far I'm thinking bing, iperf, and some traceroutes 
but I wanted to get an overall view perhaps of something someone else 
has done that has helped them.

Anyone care to discuss their methods or tools for dealing with a 
situation like this? ... I'm not in the ISP field anymore (VoIP now) so 
I stand nothing to gain/lose by pointing out a flaw in the provider... I 
just want my clients network to normalize at this point instead of 
having to wait until their provider's routers decide they actually want 
to forward packets instead of letting them roam around who knows where...

Thanks in advance ... And definitely no need for the off-topic police to 
start a thread on how off topic this is... (Hence the intro)

J. Oquendo
sil . infiltrated @ net 

The happiness of society is the end of government.
John Adams

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