Quarantine your infected users spreading malware

Jack Bates jbates at brightok.net
Wed Mar 1 17:42:01 UTC 2006

Christopher L. Morrow wrote:
> agreed, punting this problem to the helpdesk makes the helpdesk manager
> grab his gun(s) and find the security wonk that put a hurtin' on his
> numbers :) Also, it costs lots of money, which isn't generally a good
> plan.

Do you find that web redirection actually stems the flow of calls to the 
helpdesk? We find that anything out of the normal usually results in a 
customer calling the helpdesk just because they weren't expecting it. We 
found this to be true of email notifications as well. The other issue 
is, of course, differing what we are doing with those thousands of 
annoying ads that make users believe they are infected.


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