Customer view vs. operator view was:( h-root-servers.net)

Mon Oct 24 23:40:35 UTC 2005

Thank you Michael,

for throwing light into this.

Yes, I see, Sabri and me are on two different rails, one leading north,
the other one leading east. I hope Sabri still has got all his hairs.
I am counting mine now.

Kind regards and thank you again,

Peter Dambier

Michael.Dillon at btradianz.com wrote:
>>>I know of one host here in germany who can see h.root-servers.net.
>>>That host is living in a KPN data centre directly connected to 
> 
> Amterdam
> 
>>>IX.
>>
>>Your own traceroute clearly shows that your host is not directly
>>connected to the AMS-IX. Nor does the KPN datacenter it resides in. The
>>AMS-IX has 4 datacenters where members can place equipment which can be
>>directly connected to the AMS-IX:
>>
>>- GlobalSwitch;
>>- Sara;
>>- Nikhef;
>>- Telecity2, Kuiperbergerweg;
>>
>>Every statement otherwise is bogus, nonsense, crap or whatever term you
>>prefer to use for this.
> 
> 
> This is a good example of a useless argument caused when one
> person is speaking from a customer viewpoint and one customer
> is speaking from an operator viewpoint.
> 
> Assume that there is an ISP X with a data center in Germany
> and a colocated rack at Nikhef. They peer directly with many
> other providers through AMS-IX from their Nikhef location.
> Customer Q comes along and places a server in their data centre 
> in Germany because he needs to serve his users both in Germany and
> in his chain of hotels throughout Holland. His network people assure
> him that the server is connected directly to AMS-IX because that
> is what their traceroutes say.
> 
> Of course, we know better. We know that the server is connected
> directly to ISP X and indirectly to AMS-IX because we are
> used to being particular about which operator owns each
> hop. But the customer Q doesn't see the hops in network X. 
> To him, they are invisible because they are his HOME network.
> Customers don't see themselves as network operators and therefore
> they often think of their ISP's network as their own.
> 
> So who is right? Peter? Sabri? Both?
> My opionion is that neither of them is right because they
> both failed to understand what the real problem is and
> they both failed to take the correct steps to solve the
> problem. As it happens, this was a very, very basic
> network issue which does not need to be discussed on
> NANOG at all.
> 
> --Michael Dillon
> 

-- 
Peter and Karin Dambier
Public-Root
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mail: peter at echnaton.serveftp.com
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