Cogent/Level 3 depeering

Wed Oct 5 19:27:48 UTC 2005

Not to add fuel to the fire, but many IP contracts with my upstreams have 
a clause, which is very similar across vendors:

"VENDOR cannot guarantee the peering sessions between our ourselves and 
other companies and/or networks. There is no guarantee of end to end 
connectivity between you as a CUSTOMER and other non-VENDOR controlled 
networks."

While it actually has meaning now, I am not sure you'd get a vendor to 
delete that from an agreement.

On Wed, 5 Oct 2005, Matthew Crocker wrote:

>
>
> On Oct 5, 2005, at 2:47 PM, Douglas Dever wrote:
>
>> On 10/5/05, Matthew Crocker <matthew at crocker.com> wrote:
>> 
>>> 
>>> 
>>> They did, and I'm not down.  I see Level 3 via Sprint and GNAPs/CENT
>>> just fine.  I didn't lose any connectivity to Level 3 at all.  Bits
>>> moving down different pipes, not a big deal to me technically.   The
>>> 
>> 
>> So, where's the problem, exactly?
>
> Um,  I only have 2 routes to Level 3 when I should have 3 routes and I'm 
> paying for 3 routes...
>
>> 
>> 
>>> fact remains that Cogent is not providing the service I'm paying them
>>> for and they need to get it fixed.
>>> 
>> 
>> Really?  As you already pointed out, your packets are reaching their
>> destination.  So, they don't "need" to get anything "fixed."
>
>
> Ok,  I *pay* Cogent for 'Direct Internet Access' which is IP Transit service. 
> I *cannot* get to part of the internet via Cogent right now.  I also *pay* 
> Sprint and GNAPS for 'Direct Internet Access' and I can get to all parts of 
> the internet via their networks.   I *used* to be triple redundant to *all* 
> of the Internet but now I only have *two* connections to Level 3.   My 
> packets are reaching their destination because I'm smart enough to be 
> multi-homed,  that doesn't remove the responsibility of Cogent to do what I 
> *pay them to do*.  Cogent is *not* providing complete Internet access, I 
> really don't care who's fault it is.
>
>> What utter nonsense...
>> 
>> *shakes head and walks away*
>
> Is it really that hard to understand?
>
> As a paying Cogent customer I expect to be able to get to the Internet 
> through them.  Isn't that the business they are in?
>
>> -doug
>> 
>
> --
> Matthew S. Crocker
> Vice President
> Crocker Communications, Inc.
> Internet Division
> PO BOX 710
> Greenfield, MA 01302-0710
> http://www.crocker.com
>

-- 
Alex Rubenstein, AR97, K2AHR, alex at nac.net, latency, Al Reuben
Net Access Corporation, 800-NET-ME-36, http://www.nac.net