trollage (Re: Akamai server reliability)

Mon Nov 28 19:39:45 UTC 2005

On Mon, 28 Nov 2005, Christopher L. Morrow wrote:

> On Mon, 28 Nov 2005, Bill Woodcock wrote:
>
> >
> >       On Mon, 28 Nov 2005, Christian Kuhtz wrote:
> >     > > I know the idea is to have very cheap boxes in clusters, but I wonder
> >     > > how much they're paying in shipping for replacing the cheap hardware.
> >     > Never underestimate the amount of airbills that can be paid with KISS
> >     > strategy.
> >
> > Yep, that's true.  Shipping is cheap, it's customs that's expensive and
> > time-consuming, and Akamai tends to avoid the kind of places where you
> > have to deal with a lot of customs.
>
> I'd note that the original poster didn't classify 'broken' or 'outage'
> or 'non-functioning'... just the end result: "replacement".
>
> So, is akamai doing some fancy SMART detection and seeing bad fans and
> replacing, seeing a bad cpu fan or disk or memory corruption and
> replacing, or are these hard box outages with no recourse but a complete
> immediate replacement?

As far as I can tell the only thing that will get a box replaced is if it
can't be booted/pinged.  We've pointed out dead CPU fans before (even on
the incoming replacement boxes) and they've never seemed to care.  If it
runs it runs.  If it doesn't they replace the entire box.

Given all their redundancy I suppose that is probably the way to go.

Chris

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