Acceptable DSL Speeds (ms based)

Wed May 4 16:29:41 UTC 2005

Yes, but I have to hold my upstream accountable for the level of service 
they provide to me and eventually to my end customer.

We have ways to measure download speed and ms response time from my network 
down to the customer and them from my network out to the internet via our 
upstream. However I am looking for benchmarks to compare these times 
against...

At 11:16 AM 5/4/2005, Andrew Lee wrote:

>I have found that "acceptable speeds" for residential users will vary 
>widely from one area of the country to another.  To a large degree it is a 
>perception issue rather than an empirical one (ie www.cnn.com loads "too 
>slowly").  The best metric for the happiness of a DSL customer base seems 
>to be simply how many complaints you get and how many switch to cable 
>modem.  Granted, there are always a silent majority who are unhappy and 
>will never let you know until they cancel, but the number of complaints 
>you do get can usually be used to extrapolate the rest.
>
>That being said, I think it would be a useful thing for a provider to have 
>a local way to measure speed from the customer to some relatively close 
>point in the network, and then you as a company can evaluate if your 
>upstreams suckiness more accurately than a customer could.  I think it 
>would be reasonable to expect that a customer should get near line rate 
>across your network and to the first hop of your upstream.  After that, it 
>depends on the suckiness factor.
>
>Luke Parrish wrote:
>>Does anyone have a good resource for acceptable speeds for home DSL 
>>customers?
>>I would like to see acceptable speeds from the customer CPE to the first 
>>layer 3 hop, the hop to the upstream  and the hop that leaves the 
>>upstream network.
>>Thanks
>>luke
>>
>>Luke Parrish
>>Centurytel Internet Operations
>>318-330-6661
>

Luke Parrish
Centurytel Internet Operations
318-330-6661