Network Operations Metrics
Alan Hannan
alan at routingloop.com
Fri Jan 7 20:36:10 UTC 2005
Hi John,
I think that folly never developed into anything.
Pete may have better info.
Best,
Alan
_____
From: john jones [mailto:jonesy at everestkc.net]
Sent: Friday, January 07, 2005 6:42 AM
To: alan at routingloop.com
Cc: pete at kruckenberg.com; nanog at merit.edu
Subject: Network Operations Metrics
Alan and Pete,
I am looking for some network metrics or industry averages and came across
your thread of some time ago. You referenced some measurement metrics such
as those listed below. I am looking for industry standards to look through
and base some investigations on, do you know of any published key standards
that are available to use in research and analysis?
jonesy
* Peering and Transit Cost
* Peering and Transit Cost / bit
* Revenue
* Revenue/bit
* Change Management Practices and Successes
* Outages
* Ave Uptime/Device by Type
* Ave # Trouble Tickets / Time
* Customer Turnips/Month
* Customer Call hold times and call lengths
* Peering BW
* Peering Utilization
* Average Backbone Circuit Utilization
* Peak Backbone Circuit Utilization [maybe P95 of circuits, or top 20
busy]
* Packet Loss and Latency within network
* Packet Loss and Latency outside of network on Internet
* Devices managed
* # of employees required
* Ave # of employees / device
* Capex $$ / POP
* Capex $$ / bit or bps
* Traffic/Pop
* dialup hold times
* Ave Packet Size
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