Email Complexes

Tue Sep 14 20:32:30 UTC 2004

Ross,

There are a lot of knowledgeable people on this list [tier 3]. 

Why can't you already tell if you aren't getting through to 
major providers? Wouldn't your queues backup, or are you being
blocked and the messages are being rejected and you are trying
to track that?

-M<

-----Original Message-----
From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]On Behalf Of
Hosman, Ross
Sent: Tuesday, September 14, 2004 2:41 PM
To: 'paul at adelphiacom.net'; Roy
Cc: nanog at merit.edu
Subject: RE: Email Complexes

Your right this isn't my department and it's not my place to tell them how
to do their job. If Roy would like to send me a valid abuse complaint I'll
make sure to forward it on or even walk it over to the abuse department
supervisor.

I would also like to say I'm suprised at how many people have been attacking
me on/off the list for asking a simple question. I'm just trying to ensure
people are able to recieve/send mail from/to charter's mail complex. I
didn't think asking for some help would be a big deal (as I thought there
might be some people on the list from the companies that were knowledgeable
instead of having to deal with typical tier-1 support).

-----Original Message-----
From: Paul Bradford [mailto:paul at adelphiacom.net]
Sent: Tuesday, September 14, 2004 1:31 PM
To: Roy
Cc: Hosman, Ross; nanog at merit.edu
Subject: RE: Email Complexes

Come on... what is this....  Ross doesn't have the ability to put more
"clueful" people in abuse, he's prolly an engineer like you and me.... 
we just want to fix the network....  why take this e-mail as a chance to
bash Charter?

Ease up,
Paul

On Tue, 2004-09-14 at 14:01, Roy wrote:
> I suggest you concentrate some resources in your abuse department.  One
> charter IP address hit my firewall 1617 times so far today.  Repeated
> complaints to abuse at charter.net just get ignored.
> 
> According to the local newspaper, my fellow citizens consider Charter the
> worst company in town.
> 
> Roy