Pay-As-You-Use High-Speed Internet?
Jim Segrave
jes at nl.demon.net
Mon May 17 08:39:37 UTC 2004
On Fri 14 May 2004 (18:44 -0400), Jonathan M. Slivko wrote:
>
> Steve,
>
> As for your point of the major cost for an ISP would be support. That is
> where I beg to differ, in my own experience working for this company on
> this project, it has required very little time to do actual support work
> to the end-user, provided that the Internet connection actually works.
Then you haven't worked for an ISP selling consumer DSL. Support eats
margins more than any other single factor - transit is getting
cheaper, equipment is getting cheaper in terms of
Euros/Mb/sec. Customers are getting more demanding and having more
problems than ever, for which they pick up the phone and expect
support.
--
Jim Segrave jes at nl.demon.net
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