Teaching/developing troubleshooting skills

John Neiberger John.Neiberger at efirstbank.com
Mon Jun 28 14:18:02 UTC 2004


>It's also important that one avoid:
>
>* The faulty assumption there is but one problem
>* Incorrectly-formed causal relationships (NANOG-L has some
>  examples of these)
>* Making too many changes in one iteration
>* Attempting to tackle a system with more unknowns than are
>  absolutely necessary.

These words should be hanging on a wall in every IT department. You
wouldn't believe how many times I've had to gently correct someone
because of these mistakes, particularly the first two. 

John
--



More information about the NANOG mailing list