PING: blacklist.mail.ops.worldnet.att.net-clueful admin at AT&T

Wed Feb 11 22:30:40 UTC 2004

I get a couple calls a week from people asking how we got
off of it.   Think if it as an opportunity to network with
others.

:) 

For those who are reading this three months from now on
Google, we got off the blacklist.mail.ops.worldnet.att RBL
by emailing abuse_rbl at att.net from a hotmail account.  It
took about 24 hours and I never received an "It's all better
now" email, it just started working.  

Good Luck, 

-ejay

> -----Original Message-----
> From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]
On 
> Behalf Of Ben Browning
> Sent: Wednesday, February 11, 2004 3:19 PM
> To: nanog at merit.edu
> Cc: abuse_rbl at att.net
> Subject: PING: blacklist.mail.ops.worldnet.att.net-clueful

> admin at AT&T
> 
> 
> The following is an autoresponse I have been forced to
make 
> in my email 
> client. I get, on average, 1-2 emails per week since I 
> originally posted 
> here asking for help with my own att.net blacklisting
woes. 
> That was in 
> *August*. I posted this here once before, in hopes that 
> perhaps it would 
> get as widespread in Google as my original post has been. 
> Today alone I 
> have received 3 emails about this issue. I would highly
appreciate an 
> offlist email telling me what you are doing to document
your 
> blacklist and 
> the procedure ISPs must follow to get removed.
Alternately, 
> AT&T payroll 
> may contact me and we can discuss my consulting rates,
should 
> you wish me 
> to continue being your only source of documentation and 
> support for this 
> blacklist.
> 
> ~Ben
> 
> ---begin autoresponse---
> 
> Here's a post I posted to NANOG and 
> news.admin.net-abuse.email, as I have 
> gotten a lot of replies abut this.
> 
> ---
> Subject: ATTN: Anyone with RBL clue at att.net
> 
> Something must be highly broken at ATT. I have been
receiving tons of 
> emails in response to a Usenet posting I made months ago 
> asking if anyone 
> knew how to get out of att.net's private RBL.
> 
> The procedure:
> 
> What I did:
> 
> Called the contact in the whois record...
>     Administrative Contact, Technical Contact:
>        GNMC  (VXGTRUVDOO)
rm-hostmaster at ems.att.com
>        3324 Hollenberg
>        Bridgeton, MO 63044
>        US
>        314-264-9672 fax: 281-664-9975
> 
> Asked for their abuse department. Kept asking and calling 
> back and leaving 
> messages, etc, until finally I got a response. It took me 
> several days.
> 
> AT&T - please document the removal procedures on your
website 
> immediately. 
> You are apparently doing some very heavyhanded blocking
and 
> professionalism 
> demands you at least give admins some recourse to figure
out 
> why they are 
> blocked and how to fix their problems.
> 
> ~Ben
> 
> 
> 
> 
> (I speak for myself here)
> ---
>     Ben Browning <benb at theriver.com>
>        The River Internet Access Co.
>           WA Operations Manager
> 1-877-88-RIVER  http://www.theriver.com