Customer support tutorial
Howard C. Berkowitz
hcb at gettcomm.com
Thu Oct 9 16:00:09 UTC 2003
I was about to answer a request for my presentation about customer
support, but I had a cat-on-keyboard exploit and I don't know who
asked.
In any event, the Atlanta presentation is at
http://www.nanog.org/mtg-0102/cust.html
I did it as a two-part with an intermediate BGP tutorial. In one of
the two, there is an RFC 2270 slide. Please, please ignore it -- my
brain went out to lunch on that one!
Actually, this raises the interesting point -- is there an interest
in updating and having running commentary on older presentations,
keeping some content up to date? Is this something the NANOG site
could support?
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