Finding clue at comcast.net

Thu Oct 9 14:29:25 UTC 2003

Comcast's phone support department is the *worst*, WORST, I've ever dealt
with.  I think they are outsourced, they have to go by a script, and many of
them probably hardly know what a computer even is.  Once I called because of
a problem on their network, and I told the person on the phone that there
was a problem on their network, and I pinned it down to a couple of routers
where the problem may be, and she responded, very sternly, "Sir, WE DON'T
HAVE ANY ROUTERS"

In any case, if you manage to get the call escalated a couple of times
(after lying about rebooting your computer 47 times), you'll get someone
good.  Also, there are some good people who read this list.  But calling
their phone support to get anything useful is like trying to squeeze blood
from a rock.

-jay

> -----Original Message-----
> From: Howard C. Berkowitz [mailto:hcb at gettcomm.com]
> Sent: Wednesday, October 08, 2003 7:36 PM
> To: nanog at merit.org
> Subject: Finding clue at comcast.net
> 
> 
> 
> I'm rapidly beginning to believe this is equivalent to finding the 
> pot of gold at the end of the rainbow. When my broadband alternative 
> is Verizon and it's looking better, this is scary.
> 
> Sometime today, their SMTP server started bouncing messages with more 
> than 3 addressees.  When I called customer support, I was told "we 
> only handle troubleshooting, not mail service."  The operator 
> "guessed" they might be doing software updates on the mail service, 
> had no information, and said there was no person to which it could be 
> escalated.
> 
> She insisted that I call my local cable office to find out when the 
> "server repair" would be completed, because "they schedule all 
> repairs."
> 
> Is this a bad dream?
> 