BBnow 24.219/16

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My cable-modem provider, bbnow.net (AS 8092), is apparently entirely off 
the air.  Even their customer-support number (888 674 8282) changed its 
main OGM to say that their upstream was having a problem, and they will 
"not be able to provide Internet service" to their subscribers until 
Monday.  They estimate.  They're sorry for the inconvenience.

So I'm wondering:  What upstream?  What problem?  This started long before 
the jolly happy MS SQL server thing, so I think it's unrelated.  Can anyone 
shed any light on this for me?  How does it take until Monday for a 
not-tiny ISP to fix "the" upstream?  Did they not pay their bill?

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