Spam Cost Resources [ trustworthy ]

Tue Feb 11 17:16:44 UTC 2003

It seems that it would be in the isp's interests then to not get itself 
into those restrictive contracts.  If the customer does not like it they 
can go elsewhere.

Mike Damm wrote:
> 
> Do these figures take into account the number of calls you will get from
> sales when they realize you lost the profit equivalent of 2 to 3 large
> business customers?
> 
> Or the legal fees incurred by shutting the customer off? Most spammers work
> terms into their contracts whereas if it is not fulfilled to their
> satisfaction or if you threaten them, you have the option of buying back the
> contract from them (it's not as simple as just killing their circuit and
> telling them to go away).
> 
> There is a lot more to it than just NOC man hours, which could be very
> detrimental to your company.
> 
> ---
> Michael Damm, MIS Department, Irwin Research & Development
> V: 509.457.5080 x298 F: 509.577.0301 E: miked at irwinresearch.com
> 
> 
> -----Original Message-----
> From: Alif The Terrible [mailto:measl at mfn.org] 
> Sent: Monday, February 10, 2003 7:44 PM
> To: Martin Hannigan
> Cc: nanog at nanog.org
> Subject: Re: Spam Cost Resources [ trustworthy ]
> 
> 
> 
> On Mon, 10 Feb 2003, Martin Hannigan wrote:
> 
> 
>>Does anyone have a resource that they believe in when it
>>refers to how much spam really costs Network operatos?
>>
>>http://www.nytimes.com/2003/02/09/magazine/09SPAM.html
>>
>>I'm trying to do some validation. Thanks.
>>
>>-M
> 
> 
> Hi Martin,
> 
> 	I just did these numbers a little over two months ago, as
> justification for another head count (cheaper to have more heads as we shut
> down fewer people).  Each complaint costs us about $3.50, and each "case"
> (more than 5 complaints get a case) costs us around $8.00.  The costs
> associated with actually working a case varied wildly, depending on whether
> we shut the customer down (worst case), have to repetitively threaten to
> shut
> them down, etc...  The "Average" case cost us $35.00 to work, but, as I said
> above, this takes a LOT of things into account.
> 
> Please feel free to use these numbers, but strip identifying data, as the
> name associated with them (obviously) did not, and will not, consent to this
> stuff leaving the company.
> 
> //Alif
> 
> 

-- 
May God Bless you and everything you touch.

My "foundation" verse:
Isaiah 54:17 No weapon that is formed against thee shall prosper; and 
every tongue that shall rise against thee in judgment thou shalt 
condemn. This is the heritage of the servants of the LORD, and their 
righteousness is of me, saith the LORD.