> -----Original Message----- > From: Jack Bates > Sent: Tuesday, February 04, 2003 8:49 AM > Subject: Re: Network Operations "Metrics" > > > Customers Happy + (Bean Counter Happy && Bean Counter != Crook) > + Time = Overall Business Success > Now the $64M question is which NMS system will allow you to calculate that in RealTime? ;) -Jim P.