In need of help from Comcast
Sean Donelan
sean at donelan.com
Fri Dec 12 19:28:13 UTC 2003
On Fri, 12 Dec 2003, Stewart, William C (Bill), RTSLS wrote:
> For ISPs, it's important to make sure that abuse@ and similar
> NOC addresses don't block incoming mail. (Similarly,
> spam filters can make it difficult to submit spam complaints...)
Its easier said than done. Unfortunately, there are DOS attacks
on ISP abuse@ (and other well known addresses) in progress. Perhaps
all ISPs should always have enough capacity to handle an infinite
number of messages to any contact; but reality sometimes intrudes.
I don't know a good answer to the problem. You don't want filters
on your Abuse contact, but then it gets abused.
As a general policy the best I've come up with is Abuse should not
be included in the "standard" corporate or ISP filters/blocks. However,
Abuse may have separate filters to deal with abuse specifically directed
at Abuse.
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