Need Contact at RoadRunner
Suresh Ramasubramanian
suresh at outblaze.com
Fri Dec 5 23:48:36 UTC 2003
william at elan.net writes on 12/5/2003 7:24 PM:
> did not even record whey thy blocked him. Not only should they have recorded
> it but perhaps had a location where Tom could find that:
> 1. He's being blocked
> 2. Why he is being blocked with particular example of abuse that caused it
> 3. How long will block last or what steps he should take if he corrected
> the problem to notify and get the block removed
Roadrunner bounce messages are quite verbose and explanatory. And
http://security.rr.com has a lot more.
[micah mcneily]
> I have also had some blocking taking place. Mail was sent to spamblock @
> rr.com two days ago without any response although we did have ticket
> generation.
They say to email removal at security.rr.com at
http://security.rr.com/mail_blocks.htm
I do guess they should automate a lot of their unblocking process as
well - especially unblocking the open relay / open proxy type blocks,
that can be trivially automated (click here to schedule a retest of your
IP, etc). That might cut down on a whole lot of their load.
srs
--
srs (postmaster|suresh)@outblaze.com // gpg : EDEDEFB9
manager, outblaze.com security and antispam operations
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