Remote hands ANYWHERE?

Mon Apr 14 01:16:34 UTC 2003

The sure-fire solution to this is to have both detailed documentation, AND
be
on the phone with your remote hands while they are working.

It's good to know which socket on what PDU my kit on the other side of the
country is plugged into for just this reason.

Mistakes can still be made - especially in the middle of the night...

Simon

-----Original Message-----
From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]On Behalf Of
k. scott bethke
Sent: Sunday, April 13, 2003 6:01 PM
To: Tuc
Cc: Kevin Day; nanog at merit.edu; James Deibele
Subject: Re: Remote hands ANYWHERE?

Tuc,

Good point, I would think we could take the approach that eBay does and have
a sort of comments or feedback system so that we could at least have some
idea of the level of work someone would do..  Someone does something for
you, you pay them, and you post feedback about what they did.

The other idea is public flogging at the nog...  while extremely satisfying
in nature, personally Id rather have something tangable that I can reference
online before I ask someone to do something in my cage.

Seriously though I see this risk in general with any remote hands you decide
to use.  There will always be unlabeled servers, and people who hit the
wrong switch, pull the wrong cable or read the wrong port.  While we hate to
see it happen, the fact is we were not there to see it happen right
ourselves.

-Scotty

----- Original Message -----
From: "Tuc" <tuc at ttsg.com>
To: "k. scott bethke" <kbethke at thruport.com>
Cc: "Kevin Day" <toasty at dragondata.com>; <nanog at merit.edu>; "James Deibele"
<jamesd at scn.rain.com>
Sent: Sunday, April 13, 2003 8:19 PM
Subject: Re: Remote hands ANYWHERE?

> >
> > Combine that with a list of people in each area to contact willing to
come
> > in and do stuff no matter where they are or what they are doing and you
may
> > have 90% of your solution.  I don't think we are talking about a free
> > service here either.  I bet lots of people would be willing to help if
they
> > were in the area and were going to get some booty cash.
> >
> Hi,
>
> Sorry to throw a damper on this. There are alot of issues that while
> we don't like to think about them, have to. What happens if they power off
> the wrong machine? Drop something on their foot? Suddenly have their own
> emergency and HAVE to get back to their problems?
>
> We've done alot of work for people at 25B Telehouse. Luckily all
> of it ended up getting worked out properly. But its something I always am
> concerned about.
>
> Tuc/TTSG Internet Services, Inc.
>