Popular trouble ticket management system for IP NOC

Tue Sep 24 18:20:53 UTC 2002

The irony of this is that a software package is being rejected by a branch
of a marxist government, because it is TOO commercial. You've got to love
that.

- Daniel Golding

On Tue, 24 Sep 2002, Yu Ning wrote:

>
> Hi all,
>
> Thanks for all your kindly reply. I'm currently evaluating HP Service
> Desk, and CA
> Unicenter service desk.  Remedy seems have no Chinese contact. RT seems
> too
> non-commercial :-)
>
> thanks!
>
> Yu Ning
>
> |-----Original Message-----
> |From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu] On
> |Behalf Of jeffrey.arnold
> |Sent: Thursday, September 19, 2002 3:19 PM
> |To: Yu Ning
> |Cc: nanog at merit.edu
> |Subject: Re: Popular trouble ticket management system for IP NOC
> |
> |
> |
> |On Thu, 19 Sep 2002, Yu Ning wrote:
> |
> |:: Have any idea of the current popular trouble ticket system
> |for the NOC ?
> |:: The system used to accept, dispatch, close, store and search trouble
> |:: ticket or customer case ? It's pretty much a NOC work flow system,
> |:: but more focused on IP NOC.
> |::
> |
> |Definitely check the archives, this comes up often:
> |
> |http://www.merit.edu/mail.archives/nanog/
> |
> |I've seen everything from $100 pc's running RT to multimillion
> |dollar distributed remedy installs used successfully. I
> |personally use RT 1.0, and like it. RT is available at:
> |http://www.bestpractical.com
> |
> |-jba
> |__
> | [jba at analogue.net] ::
> |analogue.networks.nyc :: http://analogue.net
> |
>
>