Popular trouble ticket management system for IP NOC

Yu Ning yuning at cndata.com
Tue Sep 24 01:37:39 UTC 2002


Hi all,

Thanks for all your kindly reply. I'm currently evaluating HP Service
Desk, and CA
Unicenter service desk.  Remedy seems have no Chinese contact. RT seems
too
non-commercial :-)

thanks!

Yu Ning

|-----Original Message-----
|From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu] On 
|Behalf Of jeffrey.arnold
|Sent: Thursday, September 19, 2002 3:19 PM
|To: Yu Ning
|Cc: nanog at merit.edu
|Subject: Re: Popular trouble ticket management system for IP NOC
|
|
|
|On Thu, 19 Sep 2002, Yu Ning wrote:
|
|:: Have any idea of the current popular trouble ticket system 
|for the NOC ?
|:: The system used to accept, dispatch, close, store and search trouble
|:: ticket or customer case ? It's pretty much a NOC work flow system,
|:: but more focused on IP NOC.
|::
|
|Definitely check the archives, this comes up often:
|
|http://www.merit.edu/mail.archives/nanog/
|
|I've seen everything from $100 pc's running RT to multimillion 
|dollar distributed remedy installs used successfully. I 
|personally use RT 1.0, and like it. RT is available at: 
|http://www.bestpractical.com
|
|-jba
|__
| [jba at analogue.net] :: 
|analogue.networks.nyc :: http://analogue.net
|




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