research request

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NANOG Folks,
I'm working on a research project to determine how network product end-users
interact with the vendors to obtain technical support, software patches,
tech notes, and configuration guidelines.  If any of you have about 15-20
minutes to chat or fill out a short survey, please contact me off-list.

Thanks,
Irwin

------ 
Irwin Lazar
Practice Manager, Burton Group 
www.burtongroup.com 
ilazar at burtongroup.com
Office: 703-742-9659  
Cell: 703-402-4119 
"DrivingNetworkEvolution"

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