Provider feedback Aleron=BAD!

Thu Oct 31 22:10:01 UTC 2002

David,

We had a circuit through AGIS, who was bought by Telia, who was then bought by Aleron.

Their billing practices were utterly terrible.  Several months after Aleron aquired the network they informed us that we would now be billed an additional $250/month per /24 that we had with them! 

Since we had about 16 /24s (well utilized) this was going to effectively multiply our monthly bill by several hundred percent!  When I called to clarify (ie. "You're telling me that we must pay almost $1 per month per IP address?!") they basically said "yup, take it or leave it."

We left it.. They're still chasing us for the money that we supposedly owe them. The renumbering was hell, but we switched to UUnet.  Slightly more expensive, but good service and no crazy extortion attempts!

		--Dan
> 
> 
> I am considering using Aleron (http://www.aleron.com/network) as an
> internet service provider and wondering if anyone has an opinion on
> their network, service or it's support.
> 
> You can contact me off-list if you like.
> 
> David A. Lauer
> Network Engineer
> Tristar Communications
> dalauer at tristarcorp.net
> 
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