Dave Hughes says raspberries to qwest Fwd: RE: you see you simply are not a big enough customer Fwd: Kudos to Qwest

Wed Jul 10 00:50:16 UTC 2002

>From: "Dave Hughes" <dave at oldcolo.com>
>To: "'Gordon Cook'" <cook at cookreport.com>
>Subject: RE: you see you simply are not a big enough customer Fwd: 
>Kudos to Qwest
>Date: Tue, 9 Jul 2002 15:52:43 -0600
>MIME-Version: 1.0
>X-Priority: 3 (Normal)
>Importance: Normal
>
>Put this in the nanog list.
>
>Raspberries to Qwest
>
>And Qwest has been unable to disconnect a T-1 local loop to me for 6
>months and is still trying to bill us - for no service....
>
>Dave Hughes
>dave at oldcolo.com
>

Cook:  I have heard the full story on the phone from Dave.  It is 
remarkable.  many hours spent trying to meticulously jump through 
every  qwest hoop  -  all to no avail.   a loose translation from 
memory is -- keep your customer and his imaginary revenue on the 
books forever by making sure that part of your operation can never 
determine that he has left.   revenue gaining side becomes responsive 
- just black hole anything that looses revenue


>-----Original Message-----
>From: Gordon Cook [mailto:cook at cookreport.com]
>Sent: Tuesday, July 09, 2002 2:28 PM
>To: dave at oldcolo.com
>Subject: you see you simply are not a big enough customer Fwd: Kudos to
>Qwest
>
>>Delivered-To: nanog-outgoing at trapdoor.merit.edu
>>Delivered-To: nanog at trapdoor.merit.edu
>>Delivered-To: nanog at merit.edu
>>From: "Vincent J. Bono" <vbono at vinny.org>
>>To: <nanog at merit.edu>
>>Subject: Kudos to Qwest
>>Date: Tue, 9 Jul 2002 16:00:58 -0400
>>MIME-Version: 1.0
>>X-Priority: 3
>>Sender: owner-nanog at merit.edu
>>Precedence: bulk
>>X-Loop: nanog
>>
>>
>>We always hear the worst but I just thought I would plug Qwest in that
>they
>>just installed an OC-12 point to point cross country for me in 27 hours
>from
>>time of order.  This included cross connects at Level3.
>
>--
>


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