wcom overbilling

Sat Jul 6 01:16:23 UTC 2002

At 08:47 PM 7/5/2002 -0400, you wrote:
>I have not been at one company, not one, service provider or otherwise that
>has not had major WCOM billing issues.  No matter how large or small we
>were.

In dealing with them in one form or another since 1994 when I started 
Tellurian Networks (Garden Networks at the time) and since setting up my 
first WAN in 1989, I've NEVER had a bill from WCom/UUNet/MCI which was 
right - EVER. They always claim they have fixed the problem, but they never 
do. They apply credits to invoices on different accounts, they apply then 
remove credits, they misapply and loose payments. They are completely 
incompetent. I believe it is half intentional to boost "revenue" and half 
pure incompetence. Incidentally, I have also found that many of our clients 
never look at their telecommunications bills. After alerting several of 
them to take a look at what they were paying, they have disputed and won 
major credits for years of overbilling by WCom. I NEVER do any business 
with any WCom company verbally. Everything must be written. Accept NOTHING 
from a WCom sales person at face value since they all lie and move around 
frequently to prevent their lies from catching up to them. If they claim a 
discount will be applied "later" or that another page proves the promo or 
term discount, it's a lie. Anyway... I say this coming years ago. I'm 
surprised that they were able to get away with it for as long as they did.

-Robert

Tellurian Networks - The Ultimate Internet Connection
http://www.tellurian.com | 888-TELLURIAN | 973-300-9211
"Good will, like a good name, is got by many actions, and lost by one." - 
Francis Jeffrey