Hovercraft for deliveries to the fifth floor loading dock (was Re: Your mail)
Jay Adelson
adelson at equinix.com
Wed Aug 21 03:52:23 UTC 2002
Patrick,
Yes, really! That's what the ERC is for. I guess the confusion is outside
your email thread, which indicates as such... But yes, the single point is
supposed to be the ERC.
Feel free to contact me with specifics...
-Jay
On Tue, Aug 20, 2002 at 05:29:43PM -0700, Patrick wrote:
>
> On Tue, 20 Aug 2002, Jay Adelson wrote:
>
> > 2) Customers are given one point of contact they can call for anything.
>
> I'm your customer and I'm telling you that I haven't been and when I've
> specifically asked for a single point of contact I've been told that I
> need to contact a variety of people based on what it is I need.
>
> > You know, it's that game... if you do what one person wants it annoys
> > another... So therefore, just like engineers love to call their favorite
> > go-getter of the day, it's ok for customers to call account reps, SEs,
> > or even network engineers and folks like me. We don't care.
>
> Really?
>
> ---------------------------------------------------------------------------
> From: "Christina Canady" <ccanady at equinix.com>
> CC: "Duane MacKenzie" <dmackenzie at equinix.com>
> Subject: RE: Packing Slips
> Date: Fri, 2 Aug 2002 14:43:56 -0700
>
> I believe Duane has responded regarding the packing slips.
>
> On another note, all correspondence to the IBX needs to go through me or
> the ERC in the future. We ask all our customers not to call or email the
> IBXes directly.
>
> Thank you,
>
> CC
> --------------------------------------------------------------------------
>
> I invite you to take any further correspondence regarding this issue
> private, and look very forward to your response.
>
> /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
> Patrick Greenwell
> Asking the wrong questions is the leading cause of wrong answers
> \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
>
>
--
[ Jay Adelson adelson at equinix.com ]
[ Founder, Chief Technology Officer Work: +1-650-316-6000 ]
[ Equinix, Inc., Mountain View, CA Fax: +1-650-316-6904 ]
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