Hovercraft for deliveries to the fifth floor loading dock (was Re: Your mail)

Wed Aug 21 03:52:23 UTC 2002

Patrick,

Yes, really!  That's what the ERC is for.  I guess the confusion is outside
your email thread, which indicates as such... But yes, the single point is
supposed to be the ERC.

Feel free to contact me with specifics...

-Jay

On Tue, Aug 20, 2002 at 05:29:43PM -0700, Patrick wrote:
> 
> On Tue, 20 Aug 2002, Jay Adelson wrote:
> 
> > 2) Customers are given one point of contact they can call for anything.
> 
> I'm your customer and I'm telling you that I haven't been and when I've
> specifically asked for a single point of contact I've been told that I
> need to contact a variety of people based on what it is I need.
> 
> > You know, it's that game... if you do what one person wants it annoys
> > another... So therefore, just like engineers love to call their favorite
> > go-getter of the day, it's ok for customers to call account reps, SEs,
> > or even network engineers and folks like me.  We don't care.
> 
> Really?
> 
> ---------------------------------------------------------------------------
> From: "Christina Canady" <ccanady at equinix.com>
> CC: "Duane MacKenzie" <dmackenzie at equinix.com>
> Subject: RE: Packing Slips
> Date: Fri, 2 Aug 2002 14:43:56 -0700
> 
> I believe Duane has responded regarding the packing slips.
> 
> On another note, all correspondence to the IBX needs to go through me or
> the ERC in the future.  We ask all our customers not to call or email the
> IBXes directly.
> 
> Thank you,
> 
> CC
> --------------------------------------------------------------------------
> 
> I invite you to take any further correspondence regarding this issue
> private, and look very forward to your response.
> 
> /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
>                                Patrick Greenwell
>          Asking the wrong questions is the leading cause of wrong answers
> \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
> 
> 

-- 
[ Jay Adelson                           adelson at equinix.com ]
[ Founder, Chief Technology Officer   Work: +1-650-316-6000 ]
[ Equinix, Inc., Mountain View, CA     Fax: +1-650-316-6904 ]