your mail

Tue Aug 20 21:28:11 UTC 2002

On Tue, 20 Aug 2002, N. Richard Solis wrote:

>
> Then the appropriate person to talk to is the account manager.  Catching a
> problem yourself doesn't do anyone any good if the management of the
> facility (or the company) isn't involved.

That presumes there is a single account manager.

With Equinix, there are no less than 5 different people I need to call
depending on what I need. They've shifted account management costs back on
the customer.

/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
                               Patrick Greenwell
         Asking the wrong questions is the leading cause of wrong answers
\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/