The Myth of Five 9's Reliability (fwd)

Wed Apr 24 21:23:19 UTC 2002

On Wed, 24 Apr 2002, Art Houle wrote:

> Date: Wed, 24 Apr 2002 16:51:53 -0400 (EDT)
> From: Art Houle <houle at zeppo.acns.fsu.edu>
> To: Pete Kruckenberg <pete at kruckenberg.com>
> Cc: nanog at merit.edu
> Subject: Re: The Myth of Five 9's Reliability (fwd)
> 
> 
> 
> How to calculate uptime and get 5 9s
> 
> -do not include any outage less than 20 minutes.
> -only include down lines that are actually reported by customers.
> -when possible fix the line and report 'no trouble found'.
> -remember that your company is penalized by the FCC for bad ratings, so
> don't report any problems that you do not have to.

- Every ticket goes to "Open-Fixed" before hanging up...

-- 
Yours, 
J.A. Terranson
sysadmin at mfn.org

If Governments really want us to behave like civilized human beings, they
should give serious consideration towards setting a better example:
Ruling by force, rather than consensus; the unrestrained application of
unjust laws (which the victim-populations were never allowed input on in
the first place); the State policy of justice only for the rich and 
elected; the intentional abuse and occassionally destruction of entire
populations merely to distract an already apathetic and numb electorate...
This type of demogoguery must surely wipe out the fascist United States
as surely as it wiped out the fascist Union of Soviet Socialist Republics.

The views expressed here are mine, and NOT those of my employers,
associates, or others.  Besides, if it *were* the opinion of all of
those people, I doubt there would be a problem to bitch about in the
first place...
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