Followup British Telecom outage reason

Mon Nov 26 14:22:01 UTC 2001

My first thought in response to this is the vendor's support costs - 
wouldn't shipping more reliable images bring down those costs 
signficantly? Or is it just that the extra revenue opportunities gained 
by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support 
savings?

-C

On Sun, Nov 25, 2001 at 07:30:07PM -0800, Paul Vixie wrote:
> 
> Yeah but... these activities support existing customers with existing
> products, and they enable no revenue (the support fees are already in
> the bag).  To dedicate that much engineering energy -- probably more
> than 50% of the corporate total if "doing it right" is the goal -- would
> put new customer revenue and new product revenue at risk.
> 
> Paul Vixie <vixie at eng.paix.net>
> President, PAIX.Net Inc. (NASD:MFNX)

-- 
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Christopher A. Woodfield		rekoil at semihuman.com

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