People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

Mon May 14 11:46:32 UTC 2001

You are aware that a good percentage of the T1's you purchase nowadays are
just a pair of bonded 768 dsl lines, right? The phone companies have been
doing that for over 20 years to save on copper.

Hunter Pine
Vice President, Network Operations
hunter at compuhelp.com

----- Original Message -----
From: "Joe Marr" <jmarr at twmaine.com>
To: "'John Palmer (NANOG Acct)'" <nanog at adns.net>
Cc: <nanog at nanog.org>
Sent: Sunday, May 13, 2001 9:31 PM
Subject: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE
OF YOUR CUSTOMERS

>
> Why would anyone purchase dsl to run their business on. Let me guess, the
> price was right.
>
>
> -----Original Message-----
> From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]On Behalf Of
> Alex Rubenstein
> Sent: Sunday, May 13, 2001 9:03 PM
> To: John Palmer (NANOG Acct)
> Cc: nanog at nanog.org
> Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
>
>
>
> Welp, you are the one who picked xDSL for your business...
>
>
>
> On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote:
>
> >
> > <FLAME ON>
> >
> > It has been a trying time at CAIS in the last few days, I'm sure.
> >
> > PSINet dumped all of their DSL customers onto CAIS. Covad is the
backhaul
> > provider for them both. Need I say more?
> >
> > Bottom line, I dont know how many thousands of people were without
service
> > for more than a day because the whole transfer was botched.
> >
> > We have a situation where we had a DSL connection from PSI and were
using
> > our own  IP addresses. Problem is that no one changed the
> > routing tables and the packets dead-ended at PSI.
> >
> > Getting CAIS to fix this problem has been a nightmare. At first, PSI
didnt
> > stop announcing the routes and now that they have, it seems that
> > CAIS will not announce the routes till Monday becuase "no one at our NOC
> > knows how to do this and the one guy (ONE GUY IN THE WHOLE
> > COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn't
> work
> > weekends."
> >
> > Bottom line from CAIS:" S***W the customers, we dont work weekends. We
> don't
> > care that your entire business has been dead in the water since
> > Wednesday, you can go to H**L, we'll get to it Monday, if we feel like
> it."
> >
> > Our lawyers are looking at what actions we can take against them. It may
> be
> > trickey, but we will try.
> >
> > Needless to say, we will be moving our connection. I have some choice
> words
> > for them when they send us our first monthly bill, which I'm certain,
they
> > will do on weekends just fine.
> >
> > IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE
> > ANNOUNCEMENTS INTO YOUR BGP4
> > TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OF
> YOUR
> > CUSTOMERS (NOT JUST US)
> > WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND
JOB.
> >
> > <flame off - sorry to the list for being so loud>
> > John
> >
> >
> >
> >
> >
> >
>