To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

Mike Leber mleber at he.net
Mon May 14 05:59:56 UTC 2001


On Sun, 13 May 2001, Mike Leber wrote:
> My condolences to you and your situation.  This post would be more
> appropriate for inet-access or perhaps as an email to the executive staff
> of CAIS.  This is NANOG.  End user DSL support (and lack thereof) problems
> don't belong on this list.  I appreciate your effort to publically shame
                                ^^^^^^^^^^
Ooops, this should have read "can understand".  Wouldn't do it,
don't want to encourage it, though I can understand it.

> them into helping you or merely as a form of payback.  However, every
> other network operator (backbone operator) other than CAIS could do
> without the rant.  C'mon, you're wearing out my "D" key.  ;)
> 
> Mike.
> 
> On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote:
> 
> > 
> > <FLAME ON>
> > 
> > It has been a trying time at CAIS in the last few days, I'm sure.
> > 
> > PSINet dumped all of their DSL customers onto CAIS. Covad is the backhaul
> > provider for them both. Need I say more?
> > 
> > Bottom line, I dont know how many thousands of people were without service
> > for more than a day because the whole transfer was botched.
> > 
> > We have a situation where we had a DSL connection from PSI and were using
> > our own  IP addresses. Problem is that no one changed the
> > routing tables and the packets dead-ended at PSI.
> > 
> > Getting CAIS to fix this problem has been a nightmare. At first, PSI didnt
> > stop announcing the routes and now that they have, it seems that
> > CAIS will not announce the routes till Monday becuase "no one at our NOC
> > knows how to do this and the one guy (ONE GUY IN THE WHOLE
> > COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn't work
> > weekends."
> > 
> > Bottom line from CAIS:" S***W the customers, we dont work weekends. We don't
> > care that your entire business has been dead in the water since
> > Wednesday, you can go to H**L, we'll get to it Monday, if we feel like it."
> > 
> > Our lawyers are looking at what actions we can take against them. It may be
> > trickey, but we will try.
> > 
> > Needless to say, we will be moving our connection. I have some choice words
> > for them when they send us our first monthly bill, which I'm certain, they
> > will do on weekends just fine.
> > 
> > IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE
> > ANNOUNCEMENTS INTO YOUR BGP4
> > TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OF YOUR
> > CUSTOMERS (NOT JUST US)
> > WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND JOB.
> > 
> > <flame off - sorry to the list for being so loud>
> > John
> > 
> > 
> > 
> > 
> > 
> 
> +------------------- H U R R I C A N E - E L E C T R I C -------------------+
> | Mike Leber             Direct Internet Connections     Voice 510 580 4100 |
> | Hurricane Electric       Web Hosting  Colocation         Fax 510 580 4151 |
> | mleber at he.net                                           http://www.he.net |
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> 
> 
> 
> 
> 

+------------------- H U R R I C A N E - E L E C T R I C -------------------+
| Mike Leber             Direct Internet Connections     Voice 510 580 4100 |
| Hurricane Electric       Web Hosting  Colocation         Fax 510 580 4151 |
| mleber at he.net                                           http://www.he.net |
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