Instant chats and central servers

Kevin Gannon kevin at
Tue May 8 20:27:09 UTC 2001

>It's a feature of how free services work.

I know that one household name in IT uses an internal chat server
to allow there 2nd line support get access to there 3rd line people.
Basically it means they have instant access to all the heavy hitters
in a non-intrusive way.

It works a dream as a customer I can get access via the 2nd line
to 3rd line folk that want to answer questions. Rather than the
usual model of some harassed 3rd line guru having to answer
a question.


>At 11:35 AM 5/8/01 -0700, Sean Donelan wrote:
>>If folks are using this these services for real-time communications,
>>should we be trying to improve their reliability?  Or is this just a
>>"feature" of how presence services work.

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