Systemic problems at Verizon

Fri Feb 16 18:52:16 UTC 2001

On Fri, 16 Feb 2001, Jeff Ogden wrote:
:At 11:38 AM -0500 2/16/01, Steve Sobol wrote:
:>David Lesher wrote:
:>
:> > SBC/Amth problems were|are in the POTS arena.
:>
:>And DSL. Not just POTS.
:>
:
:And T1s, T3s, Frame Relay, and ATM. Not just DSL and not just POTS.

Indeed.  Especially since they decommissioned the (always reliable and
knowledgably-staffed) DSG in favor of the "Verizon Advanced Data,
Inc." spinoff.  I'd guess the staffing is the same as prior, but where it
used to take less than 5 minutes to get a tech on the horn, it's now an
all-day contest to avoid busy signals and voicemail boxes.

If that's not enough, the lack of inter-office facilities has been a
nightmare for the past 6 months or so, especially in MA.

-brian