AT&T Broadband

Wed Dec 19 08:41:31 UTC 2001

> You're actually suggesting calling up phone support for a residential
> cable Internet service?
>
> Come on: these people wouldn't know what 24/8 meant if every piece of
> networking equipment with an IP in 24/8 landed in front of their office.
> They wouldn't know what TCP ports are, either, and they'd probably just
> say "sorry, we only support Internet Explorer and Outlook Express"
>
> Oh, and email support is generally worse... Often, it goes to /dev/null
> and you don't even get to be "entertained" by a reply that doesn't have
> anything to do with the question.

Wow. And I thought that this only happened in the UK. But then again,
Network Solutions have this automated 'bob' that returns a randomised reply
based on the checksum of the first line of the message. Or so it seems. When
they like. Maybe.

Nice to see the misery shared.

Peter