FIBER CUT: Dallas to West Coast

John Fraizer nanog at Overkill.EnterZone.Net
Thu Aug 30 09:50:24 UTC 2001


On Wed, 29 Aug 2001, Patrick Greenwell wrote:

> 
> On 29 Aug 2001, Sean Donelan wrote:
> 
> >
> > On Wed, 29 August 2001, Patrick Greenwell wrote:
> > > On Wed, 29 Aug 2001, Brian Whalen wrote:
> > > > Routing around the problem, what a concept.  More backup for the 2xt1 shop
> > > > to contimue doing it..
> > >
> > > I'm still awaiting the list of providers that never have a circuit go
> > > down. :-)
> >
> > Every carrier has had a circuit go down.
> 
> On that we agree.
> 
> > The difference is the carrier's response, in particular how well they
> > keep their customers informed.
> 
> That is certainly *a* point of differentiation, however if the goal of
> these "basement dual-homers" is to not suffer downtime due to the
> outage of a single provider(much like the organizations that "matter"),
> all the responsiveness in the world from a provider whose circuit to
> one of the "basement dual-homers" which has failed isn't going to prevent
> them from being down, is it?
> 

Patrick, it's all in being able to inform YOUR customers.  When they call
you, you can't tell them what's wrong because your upstream (doesn't
know|won't tell you|lies to cover their a$$) it makes YOU look like an
idiot.  If you can at least tell them what's up and demonstrate that it's
beyond your direct control, you're no longer the bad guy.

---
John Fraizer
EnterZone, Inc





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