Cisco TAC KRAP !!
Andrew R Frame
aframe at employees.org
Wed Jun 30 03:18:21 UTC 1999
they put you on hold to talk to somebody who knows his stuff that doesnt
take phone calls. they cant put sr engineers at the frontline.. it would
be a waste of talent since 80% of all calls are because customers are less
On Fri, 25 Jun 1999, TOO MUCH wrote:
> Over the last year it seems that the quality of service I have received from
> TAC has diminished. At one time I found myself speaking to a knowledgeable
> engineer. Who knew the product and protocols involved and they were willing
> to share information.
> The norm these days is to get an engineer who knows less then I do. I'm call
> requesting technical information pertaining to their products, What I get is
> some clown telling me to hold on while he surfs the internal web page
> looking for the answer. I can scan CCO myself!!
> Is it just me ?
> Phantom hates Cisco or should I say Sissy-Co TAC!!
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